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Leisure and Spa Operations Manager

2 months ago

North Wales, United Kingdom Warner Leisure Hotels Full time

Job Opportunity: Leisure & Spa Manager

We are seeking an experienced and inspirational leader to oversee the Sports, Leisure, and Spa departments at Bodelwyddan Castle Hotel. As the Leisure & Spa Manager, you will be responsible for driving financial success, guest service, and maximizing the potential of the Sports, Leisure, and Spa departments.

Key Responsibilities:

  • Manage a team of experts offering a wide range of activities, including fitness classes, archery, rifle shooting, facials, massages, and gym sessions.
  • Drive financial success and guest service by showcasing the best Warner can offer.
  • Nurture an environment that allows your team to perform at their best, creating memories for our guests and giving our team opportunities of a lifetime.

Requirements:

  • An inspirational leader who drives their team to deliver a great guest experience.
  • Able to confidently deal with guest concerns, resolving problems with empathy and understanding.
  • Effective leadership, motivation, and engagement of leaders and team members, even in times of high demand.
  • A willingness to challenge if standards aren't meeting required levels.
  • Confident decision-making.
  • A passionate leader to coach and give feedback across the Food and Beverage department to improve performance.

Essential Skills:

  • Previous experience in leading a Leisure & Spa team, focusing on developing and retaining therapists.
  • Responsibility for managing a P&L and ability to manage costs in line with budgets.
  • Understanding of target setting and driving sales.

Location: Bodelwyddan Castle - Rhyl

Diversity, Equity, and Inclusion: We are committed to these values and encourage applications from all backgrounds, communities, and industries. We are happy to discuss any reasonable adjustments or flexibility that you may require.