Housing Liaison Specialist

1 week ago


Manchester, United Kingdom Fawkes & Reece (North) Full time

About the Role:

Fawkes & Reece (North) is seeking a highly skilled Tenant Liaison Officer to join their team. As a Tenant Liaison Officer, you will be responsible for providing exceptional customer service to tenants, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities:

  • Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants
  • Collect tenancy agreement/approval forms and maintain accurate records
  • Visit tenants in their homes to advise them on energy efficiency schemes and provide updates on work being carried out
  • Act as the main point of contact and resolve any problems or queries tenants may have
  • Establish and maintain working relationships with neighbourhood housing associations
  • Visit empty houses being refurbished and advise potential tenants on completion dates
  • Attend and chair tenant forum meetings to keep tenants informed of works being carried out
  • Monitor customer complaints and resolve any potential issues
  • Monitor customer satisfaction and provide feedback to the team

Requirements:

  • Strong and stable career in face-to-face customer service, ideally within the Housing or Construction sectors
  • Full driving licence
  • CSCS Card (desirable)

About Fawkes & Reece (North):

Fawkes & Reece (North) is a well-established Social Housing Contractor with a strong reputation for quality of service and customer care. They are committed to providing exceptional customer service and are seeking a highly skilled Tenant Liaison Officer to join their team.



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