Customer Liaison Officer

2 days ago


Manchester, United Kingdom MSV Housing Group Full time
About the Role

We are seeking an experienced Customer Liaison Officer to join our established team at MSV Housing Group. As a key member of our sustainability team, you will play a crucial role in ensuring the provision of an effective and efficient sustainability service to our residents.

Key Responsibilities
  • Community Engagement: Carry out choice events and individual consultations with residents regarding future work, and coordinate their choices as appropriate to scheme, as required.
  • Communication: Generate and distribute relevant pre-works correspondence to residents before the works begin.
  • Monitoring and Reporting: Record and monitor no access, reporting three times no access to clients and refusals, ensuring relevant forms are completed.
  • Event Management: Organise and facilitate Open Day/scheme launch events.
  • Resident Support: Provide on-going support, consultation, and provision of information to tenants whilst work is carried out on their homes.
  • Liaison and Communication: Ensure all communication and liaison activities are carried out to the satisfaction of all.
Requirements
  • Education: GCSE or equivalent standard in Math's and English.
  • Experience: Experience of working alone with minimum supervision, managing own daily schedule/workload, and using own initiative to make decisions.
  • People Skills: Experience of working with resident groups and managing complaints and requests for service.
  • Relationship Building: Experience of establishing and developing professional working relationships with internal and external customers, contractors, external partners, and colleagues.
  • Sustainability Knowledge: Knowledge of Sustainability and skilled in recommending and implementing suitable initiatives to suit the needs of our customers.
What We Offer
  • Essential Car User Allowance: Essential car user allowance to support you with car running costs.
  • Flexibility: Flexibility on where you work with home working kit provided.
  • Holiday and Pension Scheme: 33 days holiday per year plus bank holidays, and a holiday buy scheme, company pension scheme with up to 10% matched contributions.
  • Health and Wellbeing Support: Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental, and much more.
  • Sick Pay and Life Assurance: Enhanced sick pay with up to 3 months full pay and 3 months half pay, life assurance subject to being a member of our company pension scheme.
  • Learning and Development: Learning and development to support you to develop the skills you need to fulfill your role and progress in your career.
  • Equality and Inclusion: Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability, and long-term health conditions, carers, and menopause.


  • Manchester, United Kingdom MSV Housing Group Full time

    Hours of Work: 35 per week Closing date: 4th October 2024 Interviews: At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Customer Liaison Officers are key to making this happen. We are looking to recruit an experienced individual  to join our established team. Reporting to our Sustainability Lead our...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...


  • Manchester, United Kingdom Novus Property Solutions Ltd Full time

    **Contract** **Liaison Officer** **Based**: Warrington office; With a site bases around Greater Manchester working Monday to Friday 37.5 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills...


  • Manchester, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking an experienced and confident Customer Liaison Officer's to join the team at our Onward branch. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the business, through engaging...


  • Manchester, United Kingdom MSV Housing Group Full time

    {"title": "Customer Liaison Officer", "description": "About the RoleAt MSV Housing Group, we're committed to delivering high-quality services to our customers. As a Customer Liaison Officer, you'll play a key role in ensuring our customers receive the best possible support.Key ResponsibilitiesProvide support to customers regarding sustainability initiatives...


  • Manchester, United Kingdom MSV Housing Group Full time

    {"title": "Customer Liaison Officer", "description": "About the RoleAt MSV Housing Group, we're committed to delivering high-quality services to our customers. As a Customer Liaison Officer, you'll play a key role in ensuring our customers receive the best possible support.Key ResponsibilitiesProvide support to customers regarding sustainability initiatives...


  • Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Tenant Liaison Officer

    14 hours ago


    Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • Manchester, United Kingdom Novus Property Solutions Full time

    **Based**: Site based travelling around Greater Manchester/Cheshire. Typically working 37.5 hours, 8.30am - 5.00pm** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your...


  • Manchester, United Kingdom Novus Property Solutions Full time

    **Based**: Warrington office; With a site bases around Greater Manchester - working Monday to Friday 37.5 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your...


  • Manchester, United Kingdom Building Careers UK Full time

    Job Title - Tenant Liaison Officer Job Length: 3-4 Months Location: Manchester, UK Salary - £18 ph Umbrella Building Careers are currently working with one of the largest Housing Association in the Northwest. Due to an increase in work, we are looking for a Tenant Liaison Officer to join their team. As part of their team, you will be welcomed and...


  • Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Resident Liaison Officer** **Manchester** **Long Term Temporary - 12 - 18 months, potential to go permanent** **£14ph** An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and...


  • Manchester, United Kingdom Taylor Higson Full time

    Customer Service LiaisonManchesterSalary is negotiable DOEOur client, a well-established large format print company based in Manchester is currently seeking an experienced Customer Service Liaison to join their growing team. They are looking for someone be the ‘voice’ of their company, taking all incoming calls and to champion the role as their very own...

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom Starfish Construction Ltd Full time

    **POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom Starfish Construction Ltd Full time

    **POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...


  • Manchester, United Kingdom Building Careers UK Full time

    Job Title - Tenant Liaison OfficerJob Length: 3-4 MonthsLocation: Manchester, UKSalary - £18 ph UmbrellaBuilding Careers are currently working with one of the largest Housing Association in the Northwest. Due to an increase in work, we are looking for a Tenant Liaison Officer to join their team.As part of their team, you will be welcomed and looked after....

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Key Information** - A Manchester based Social Housing Refurbishment contractor - a dynamic and award -winning maintenance specialist with work secured on several frameworks across the North West and Yorkshire - This contractor has been operating for 40 years and are a leading specialist in planned maintenance who deliver a range of services delivering...


  • Manchester, United Kingdom Taylor Higson Full time

    Customer Service Liaison Manchester Up to £25,000 Our client, a well-established large format print company based in Manchester is currently seeking an experienced Customer Service Liaison to join their growing team. They are looking for someone be the ‘voice’ of their company, taking all incoming calls and to champion the role as their very own Brand...