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Customer Service Representative
2 months ago
Salary: £22,300
Location: Glasgow City Centre/Home Based
Hours: Monday to Friday
Please note that we are only shortlisting candidates who can commute to Glasgow City Centre.
Job SummaryWe are seeking a highly motivated and customer-focused Sales Agent to join our team on a permanent basis. As a Sales Agent, you will be responsible for managing existing and new relationships with customers to ensure client satisfaction and promote repeat business.
Key Responsibilities- Managing incoming enquiries via a centralised mailbox, providing prompt and accurate responses.
- Issuing quotations to customers, ensuring accuracy and adherence to company guidelines.
- Liaising with clients regarding lead times, updates, and order status.
- Tracking sales leads and enquiries, ensuring accurate and updated records.
- Handling inbound calls from customers, answering queries, tracking orders, and arranging parts/returns.
- Liaising with suppliers to ensure orders are processed within agreed timescales, maintaining effective communication throughout.
To be successful in this role, you should possess the following skills and qualifications:
- Confident and professional telephone manner with excellent communication skills.
- Comfortable in a fast-paced sales environment, with the ability to meet targets and deadlines.
- Customer-focused attitude, always striving to provide the highest level of service.
- Genuine drive and a desire to achieve exceptional results for clients.
- A minimum of 12 months continuous experience in Sales/Customer Service Administration.
- Excellent MS Office skills, including proficiency in Excel.
We offer a competitive salary, a dynamic and supportive work environment, and opportunities for career growth and development.
If you are interested in this opportunity, please contact us to discuss your experience and learn more about our client.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
