Automotive Service Representative

4 weeks ago


Swindon, Swindon, United Kingdom Pembrook Resourcing Full time

Service Advisor

Pembrook Resourcing is seeking a skilled Service Advisor to join their client's aftersales department at their dealership.

The ideal candidate will have:

  • Previous experience in a service role, preferably in the automotive industry.
  • A passion for delivering exceptional customer service and building strong relationships.
  • Excellent organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Strong communication skills, both written and verbal, with the ability to communicate complex information to customers.
  • Proficiency in using computer systems and software to manage customer interactions and workflow.

Key Responsibilities:

  • Establish a rapport with customers and provide personalized service to meet their needs.
  • Identify opportunities to upsell and cross-sell products and services to customers.
  • Coordinate the scheduling of customer vehicles for servicing, with a focus on maximizing labor utilization and efficiency.
  • Arrange alternative transportation for customers, as needed, and communicate with drivers regarding vehicle pick-up and delivery.
  • Monitor and follow up on all work in progress, ensuring timely completion and customer satisfaction.

Requirements:

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Minimum 1-2 years of experience in a service role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in using computer systems and software to manage customer interactions and workflow.


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