Network Operations Specialist
1 week ago
At Transaction Network Services, we're seeking a highly skilled Network Analyst to join our global network support function. As a key member of our operations support team, you'll play a critical role in ensuring the high availability of our global payments network.
Key Responsibilities:
- Monitor and manage the Global TNS Payments network, ensuring seamless connectivity and performance.
- Log and track all service incidents in our incident management system, providing timely updates and communication to stakeholders.
- Troubleshoot Linux servers hosting our payment application tools, identifying and resolving issues promptly.
- Collaborate with internal technical support groups to effectively manage ongoing service incidents.
- Engage with 3rd party organizations to support service incidents, ensuring timely resolution and minimal impact on customers.
- Participate in change management activities, ensuring smooth implementation of changes and minimal disruption to services.
Requirements:
- Experience with ticketing systems, such as Remedy or Salesforce.
- Working knowledge of network monitoring and event management systems, including SolarWinds, Splunk, and Thousand Eyes.
- Proficiency in Linux operating systems and command line interface.
- Experience with Cisco routers and switches, including fault diagnosis.
- Understanding of IP routing protocols, VPN, and IPSEC protocols.
- Strong analytical skills, with the ability to diagnose network problems and implement corrective action.
- Excellent communication and organizational skills, with the ability to work under pressure.
Desirable Skills:
- ITIL knowledge or foundation certification.
- Experience with Fortinet, SDWAN solutions, AWS, Azure, and Netreo monitoring tools.
We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about technology and dedicated to delivering exceptional results, we encourage you to apply.
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