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Network Operations Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Transaction Network Services Full time

Overview

We are seeking a highly skilled Network Analyst to join our global network support function. As a key member of our operations support team, you will be responsible for providing first-line support, partner escalation, and incident management across our TNS network.

Responsibilities

  • Monitor and manage the Global TNS Payments network.
  • Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system.
  • Monitor and troubleshoot Linux servers hosting our payment application tools.
  • Monitor and troubleshoot the IP network our payments service resides on, with focus on customer and partner connectivity.
  • Work all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket.
  • Engage and manage 3rd party organisations in support of any given service incident.
  • Post incident impact analysis / support.
  • Support of change management activities.
  • Work closely with internal technical support groups in the effective management of ongoing service incidents.

Requirements

  • Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
  • Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.
  • Experience with Linux operating systems and command line interface.
  • Experienced with Cisco routers and switches – able to log on and perform fault diagnosis.
  • Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols.
  • Analytical approach to fault-finding with proven ability to diagnose network problems.
  • Tenacious and inquisitive in investigating and applying corrective action.
  • Good personal organisational and developed time management skills.
  • Ability to work under pressure.
  • Professional working attitude – strong ability to communicate effectively with local and remote team members.
  • Experience in a Technical Support/Net Ops environment.

Desirable Skills

  • ITIL knowledge / foundation certification.
  • TCPDump / Wireshark packet capturing.
  • Experience with the following: Fortinet – FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools.

TNS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.