Head of Client Operations

4 weeks ago


Feltham, Greater London, United Kingdom Dexters Full time
Key Responsibilities:
- Oversee the day-to-day operational performance of the client accounts department, ensuring seamless support and management of the team.
- Adhere to established procedures and targets, working closely with Team Managers to set individual goals, conduct regular catch-ups, and facilitate appraisals.
- Collaborate with Directors to maintain operations and drive business growth, focusing on problem-solving and process improvement.
- Ensure system maintenance, account corrections, and a deep understanding of the reporting tool within CFP Winman Software.
- Conduct thorough account reconciliations, staying up-to-date with lettings procedures, rules, and regulations.
- Provide team support, training, and motivation, as well as staff management, recruitment, and development.
- Offer direct support to front offices and other back-office departments, addressing escalated queries and diffusing challenging situations.
Requirements & Skills:
- Proven experience in Client Accounting, with a comprehensive understanding of client account functions and procedures.
- Excellent communication and problem-solving skills, with the ability to work well under pressure and as part of a team.
- Strong leadership skills, confidence, motivation, decisiveness, and methodical approach.
- ARLA Qualified and knowledgeable about CFP Winman software.
Company Benefits:
- Generous reward packages with uncapped commission, fast-track career options, and a comprehensive training program.
- Pension contribution scheme, team and social events, birthday day off, generous holiday allowance, and paid volunteer day.
- Wellbeing support, beauty and fitness discounts, enhanced maternity and paternity leave, season ticket loan, and cycle-to-work scheme.

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