Television Licence Field Officer

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Capita Full time

About the Role

We are seeking a skilled and motivated individual to join our team as a Television Licence Field Officer. As a key member of our team, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning, and making informed decisions on next steps.

Key Responsibilities

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning and make informed decisions on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Take records of interview under caution.

Requirements

  • A full UK driving licence is essential.
  • Physical mobility is required, as you will be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.

What We Offer

  • A competitive salary of £30,000.
  • A company car with personal use or a £3,700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • A paid day out of the office to volunteer for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle-to-work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Training and Development

You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career.

Location

Edinburgh, United Kingdom

Time Type

Full time

Contract Type

Permanent

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