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Television Licence Enforcement Officer
2 months ago
About the Role:
We are seeking a skilled and motivated individual to join our team as a Television Licence Field Officer. As a key member of our team, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning for not having a licence, and making informed decisions on next steps.
Key Responsibilities:
- Conduct door-to-door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make informed decisions on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Take records of interview under caution.
What You'll Need:
- A full UK driving licence.
- Physical mobility to visit multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
What's in it for You:
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- A competitive salary of £30,000.
- A company car with personal use or a £3,700 annual car allowance paid monthly.
- 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
- A paid day out of the office to volunteer for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle-to-work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Training and Support:
You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career.
Location: Edinburgh, United Kingdom
Time Type: Full time
Contract Type: Permanent
