Television Licence Enforcement Officer

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Capita Full time

About the Role:

We are seeking a skilled and motivated individual to join our team as a Television Licence Field Officer. As a key member of our team, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning for not having a licence, and making informed decisions on next steps.

Key Responsibilities:

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make informed decisions on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Take records of interview under caution.

Requirements:

  • A full UK driving licence is essential.
  • Physical mobility is required, as you will be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
  • Previous experience is not essential, but excellent communication skills are a must.

What We Offer:

  • A competitive salary of £30,000.
  • A company car with personal use or a £3,700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • A paid day out of the office to volunteer for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle-to-work scheme, and 15 weeks' fully paid maternity, adoption, and shared parental leave.
  • Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Training and Development:

You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career.

Location: Edinburgh, United Kingdom

Time Type: Full time

Contract Type: Permanent

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