Team Leader for Worldwide Reservations

3 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Join Our Team at Hays Travel

We are seeking an enthusiastic and driven individual to take on the role of Sales Team Supervisor within our Vista Sales Call Centre. In this position, you will oversee a group of agents, motivating them to meet sales objectives while providing outstanding customer service. If you possess a positive mindset and strong leadership skills, we would love to connect with you.

Key Responsibilities:

  • Inspire and guide the team to enhance sales performance
  • Recognize and resolve performance challenges
  • Conduct regular evaluations and assessments
  • Foster interdepartmental relationships
  • Lead engaging motivational sessions
  • Review calls and offer constructive feedback
  • Support organizational transformations
  • Encourage professional development opportunities
  • Uphold administrative and customer service excellence

Essential Competencies:

  • Dedication to business advancement and team growth
  • Exemplify company values
  • Excellent verbal and written communication skills
  • Proficient in motivating team members
  • Energetic and forward-thinking approach
  • Experience working in diverse team settings

Required Experience:

  • Background in customer service
  • Comprehensive product knowledge
  • Experience in travel sales

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