Vista Reservations Operations Leader

3 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Join Our Team at Hays Travel

We are seeking an enthusiastic and driven individual to take on the role of Sales Team Supervisor within our Vista Reservations Call Centre. In this position, you will oversee a team of agents, guiding them to meet sales objectives while ensuring outstanding customer service. If you possess a positive mindset and strong leadership skills, we encourage you to consider this opportunity.

Key Responsibilities:

  • Inspire and guide the team to enhance sales performance
  • Recognize and resolve performance challenges
  • Perform daily evaluations and assessments
  • Foster interdepartmental relationships
  • Facilitate engaging motivational sessions
  • Review calls and offer constructive feedback
  • Support organizational transitions
  • Promote professional development opportunities
  • Uphold administrative and customer service excellence

Essential Competencies:

  • Dedication to business advancement and team growth
  • Exemplify company values
  • Exceptional communication abilities
  • Proficient in motivating others
  • Energetic and proactive mindset
  • Experience in varied team settings

Required Experience:

  • Background in customer service
  • Strong product knowledge
  • Experience in travel sales

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