Head of Technical and Business Performance

7 days ago

London, Greater London, United Kingdom QBE Management Services (UK) Limited Full time

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Head of Technical and Business Performance. This is a newly created role that will play a critical part in supporting our Director of Underwriting in managing and controlling the underwriting strategy and execution of our international casualty portfolios.

Key Responsibilities

  • Work closely with the Director to deliver the annual business plan for the portfolio(s), monitor and report on progress, identify deviations, and recommend remedial action to achieve business objectives.
  • Develop and implement new ideas and concepts to support the development and delivery of the business plan.
  • Contribute to claims reserve reviews, ensuring correct methodology is followed and liaising with internal stakeholders.
  • Manage the performance monitoring of the account, including retention and acquisition, in line with the business plan.
  • Design and implement systems and reports to ensure the book of business is managed efficiently and effectively.
  • Ensure compliance with legal and regulatory requirements while adhering to internal standards and best practices.
  • Build and maintain strong relationships with key stakeholders, including customers, brokers, industry bodies, business partners, reinsurers, and colleagues, to maximize influence.
  • Stay up-to-date with market dynamics and demonstrate market cycle awareness to operate effectively and appropriately.
  • Develop and deliver training and guidance materials to support the account and embed compliance and best practice.

About You

We are looking for a candidate with clear technical expertise across commercial casualty products and market conditions. You should have highly effective communication skills, both verbal and written, with the ability to build and maintain productive internal and external relationships.

Why QBE?

At QBE, we value our people and strive to create a workplace culture where all our employees feel included and supported. We offer a range of benefits and initiatives to help our people perform at their best, including flexible working arrangements, parental leave, and employee network groups.

Our Commitment to Diversity and Inclusion

We are committed to building a diverse workforce that reflects the communities we operate in. We believe that diversity of thought, background, and experience enables better decision-making, improves the quality of our delivery, and helps us meet the needs of our customers.

Our Approach to Sustainability

We believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions.

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