Customer Service Director

1 week ago


Birmingham, Birmingham, United Kingdom Blu Digital Full time

Job Title: Customer Service Manager

About Us: Blu Digital is a premium luxury brand that has successfully been trading in the UK for a few years. We are now looking for an experienced Customer Service Manager to join our growing team in central London.

Job Summary: We are seeking a highly skilled Customer Service Manager to lead our customer service team and improve the customer experience. The ideal candidate will have experience in managing a customer service team in a fashion/retail environment.

Key Responsibilities:

  • Analyzing customer correspondence and creating processes and procedures to improve critical areas of the business.
  • Liaising with the warehouse team, stores, and carriers to ensure seamless communication.
  • Investigating new opportunities to improve our service proposition.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.

Requirements:

  • Experience in managing a customer service team in a fashion/retail environment.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of customer service best practices and industry trends.

What We Offer: We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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