Customer Service Director
1 week ago
Job Title: Customer Service Manager
About Us: Blu Digital is a premium luxury brand that has successfully been trading in the UK for a few years. We are now looking for an experienced Customer Service Manager to join our growing team in central London.
Job Summary: We are seeking a highly skilled Customer Service Manager to lead our customer service team and improve the customer experience. The ideal candidate will have experience in managing a customer service team in a fashion/retail environment.
Key Responsibilities:
- Analyzing customer correspondence and creating processes and procedures to improve critical areas of the business.
- Liaising with the warehouse team, stores, and carriers to ensure seamless communication.
- Investigating new opportunities to improve our service proposition.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
Requirements:
- Experience in managing a customer service team in a fashion/retail environment.
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Knowledge of customer service best practices and industry trends.
What We Offer: We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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