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Customer Service Director

2 months ago

Birmingham, Birmingham, United Kingdom PYVITAL Full time £50,000
About the Role

We are seeking a highly skilled and experienced Customer Service Director to join our team at PYVITAL in Birmingham. As a key member of our operations team, you will be responsible for leading and developing our customer service team, ensuring seamless day-to-day operations, and driving continuous improvement.

Key Responsibilities
  • Lead, support, and develop a team of five customer service representatives to deliver exceptional customer experiences.
  • Supervise the warehousing team to ensure efficient operations and optimize logistics.
  • Take an active role in day-to-day operations, providing support across customer service and warehousing as necessary to ensure seamless processes.
  • Conduct audits of current processes and systems within the customer service team to identify areas for improvement and implement changes.
  • Engage with customers to ensure high levels of satisfaction and resolve complex issues in a timely and professional manner.
  • Support sales initiatives and provide guidance to the customer service team to maximize sales opportunities and drive revenue growth.
  • Gain a deep understanding of the product range through comprehensive training provided by the company.
Key Competencies
  • Proven experience managing a customer service team, ideally within a manufacturing or supply environment.
  • Ability to manage and support warehouse operations to ensure efficient logistics.
  • Inquisitive mindset with a strong focus on reviewing and improving operational processes to drive continuous improvement.
  • Strong customer service orientation with the ability to handle complex queries and provide exceptional customer experiences.
  • Understanding of sales processes and ability to support and enhance the team's upselling capabilities.
  • Willingness to learn and understand the technical aspects of the product range.
  • Proactive and hands-on approach with the ability to take initiative and lead by example.
About Our Company

Our company, PYVITAL, is a leading manufacturer and supplier in the furniture industry, committed to delivering exceptional customer service and quality products. As a valued member of our team, you will have the opportunity to make a significant impact on the operations and customer service experience.

What We Offer
  • Competitive salary and benefits package.
  • Comprehensive training on the company's product range and operations.
  • Opportunity to work in a dynamic environment within a leading industry player.
  • Chance to make a significant impact on the operations and customer service experience.
  • Collaborative and supportive team environment.