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Commercial & Customer Service Director
2 months ago
Job Description
About the Role
Newsom Consulting Ltd is seeking a highly skilled and experienced Customer & Commercial Director to join our team. As a key member of our executive team, this role will play a pivotal part in shaping and driving the company's strategic objectives.
Key Responsibilities
- Develop and implement strategies to improve customer experience and achieve revenue targets, including fare-box and ancillary income.
- Lead the implementation of key contractual mechanisms, such as the Service Quality Regime and Revenue Outturn Mechanic.
- Collaborate with stakeholders to promote a customer-focused approach aligned with the company's strategic goals.
- Work effectively with peers to influence activity that supports improvements in the customer experience.
- Continually develop and embed successful change projects.
- Support the business planning process to ensure strategy execution is based on robust data analysis and business insight.
- Be an ambassador for diversity and inclusion, promoting and implementing the company's Diversity Policy.
- Utilize high-level commercial astuteness and business judgement to navigate complex contractual and political environments.
- Apply strong analytical skills to complex problems, making sound business judgements.
- Contribute to and influence wider business direction and decisions at Executive/senior levels.
- Collaborate with business operations teams to ensure business and commercial activity is congruent.
- Proven experience and success in stakeholder/relationship management, with credibility to work at all levels internally and externally.
Requirements
- High-level commercial experience, ideally in complex contractual and political environments.
- Strong analytical skills, with ability to apply insight and analysis to complex problems.
- Proven ability to work collaboratively with business operations teams.
- Proven experience and success in stakeholder/relationship management.
