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Customer Service Director

2 months ago

Birmingham, Birmingham, United Kingdom Blu Digital Full time

About Blu Digital

We are a premium luxury brand with a strong presence in the UK market. Our company has been successfully trading for several years, and we are now looking for an experienced Customer Service Manager to join our growing team in central London.

Job Summary

We are seeking a highly skilled Customer Service Manager to lead our customer service team and drive excellence in customer experience. The successful candidate will have a proven track record of managing customer service teams in a fashion/retail environment and will be responsible for:

  • Improving the customer service experience through effective team leadership and process optimization
  • Investigating new opportunities to enhance our service proposition and drive business growth
  • Collaborating with cross-functional teams to achieve business objectives

Requirements

To be successful in this role, you will need:

  • Experience in managing customer service teams in a fashion/retail environment
  • Strong leadership and communication skills
  • Ability to analyze data and drive business decisions
  • Knowledge of customer service best practices and industry trends

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application.