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Audio Visual Field Service Specialist

2 months ago


High Wycombe, Buckinghamshire, United Kingdom Prospero Integrated Full time
AV Field Service Engineer Opportunity

Prospero Integrated is seeking a skilled AV Field Service Engineer to join our team. As a key member of our after-sales support team, you will be responsible for providing exceptional service to our clients, ensuring their Audio Visual systems are running smoothly and efficiently.

Main Responsibilities:
  • Carry out scheduled maintenance visits to ensure our clients' systems are up-to-date and functioning as expected.
  • Provide guidance and support to junior engineers, promoting a culture of excellence within our division.
  • Respond promptly to service calls, completing service reports and communicating with our after-sales coordinator to ensure seamless customer experience.
  • Liaise with our after-sales coordinator to manage incoming service calls, bookings, and feedback.
  • Attend follow-up service visits, documenting and monitoring outstanding issues to ensure timely resolution.
  • Track and report on service activities, maintaining accurate records and presenting them to our after-sales coordinator.
Requirements:
  • At least 5 years' experience in a service engineering role, preferably in the Audio Visual and Technological industry.
  • Proactive approach, with the ability to react quickly and calmly to customer demands.
  • Excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them.
  • Ability to manage your own work and travel time to meet deadlines and maintain a daily schedule.

If you are a motivated and experienced AV Field Service Engineer looking for a new challenge, we encourage you to apply. We look forward to discussing this opportunity further with you.