Aesthetic Field Service Technician

1 month ago


High Wycombe, Buckinghamshire, United Kingdom ZipRecruiter Full time
Job Description

ZipRecruiter is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing support to Service Contract customers at our headquarters. You will work closely with the After Sales Coordinator to ensure timely completion of service visits and accurate administration of asset registers.

Main Responsibilities
  1. Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the After Sales Coordinator.
  2. Provide guidance and support to the Aftersales Coordinator and more junior engineers, demonstrating responsibility to the division as a whole.
  3. Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and After Sales Coordinator.
  4. Liaise with After Sales Coordinator regarding all incoming Service Calls logged and attend bookings, providing feedback to the After Sales Coordinator.
  5. Attend follow-up service visits: Document and monitor any outstanding issues and communicate with After Sales Coordinator to organize completion within the schedule and to best meet customer expectations.
  6. Tracking & Reporting: Complete and present your paperwork to the After Sales Coordinator and keep information up-to-date and accurate.

Requirements:

At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry. A proactive approach and ability to react quickly and calmly to customer demands. Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them. Manage your own work and travel time to meet deadlines and keep to the daily schedule.



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