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Liverpool, Liverpool, United Kingdom Priory Medical Centre Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Reception and Administrative Support staff member at Priory Medical Centre.Key ResponsibilitiesWelcome patients and visitors to the practice, providing a warm and welcoming environment.Assist patients with queries, either in person, over the phone, or...
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Liverpool, Liverpool, United Kingdom Priory Medical Centre Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Reception and Administrative Support staff member at Priory Medical Centre.Key ResponsibilitiesWelcome patients and visitors to the practice, providing a warm and welcoming environment.Assist patients on the phone, electronically, and in person, ensuring...
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Reception and Administrative Support Professional
2 months ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Reception and Administrative Support Professional at Priory Medical Centre.
Key Responsibilities
- Welcome patients and visitors to the practice, providing a warm and welcoming environment.
- Assist patients with queries, either in person, over the phone, or electronically, ensuring their needs are met promptly and efficiently.
- Maintain the safety and comfort of patients, adhering to our practice's high standards of care.
- Accurately record appointments, financial transactions, and other administrative duties, ensuring the integrity of our patient records.
- Participate in recalls for patient health checks, helping to ensure our patients receive the necessary care and attention.
- Maintain and update patient records, ensuring they are accurate and up-to-date.
- Engage in ongoing training and development to enhance personal competency and contribute to the practice's continuous improvement.
- Comply with confidentiality protocols and adhere to all practice policies and procedures.
Person Specification
- Essential:
- Computer skills, including proficiency in software applications relevant to the role.
- Desirable:
- Experience working in primary care, with a strong understanding of the sector's specific challenges and requirements.
- Proficiency in using Emis Web Systems, or similar electronic patient record systems.
