IT Support Manager

3 weeks ago

Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time £30,000

Job Summary:

We are seeking a highly skilled Technical Team Leader to join our team at Spectrum IT Recruitment. As a Technical Team Leader, you will play a crucial role in providing 2nd line technical support for business customers.

Key Responsibilities:

  • Provide technical support to business customers via a mix of communication channels, including phone, email, and live chat.
  • Support and mentor a small team of 2 support advisers and manage team ticket performance using a Freshdesk ticketing system.
  • Troubleshoot and resolve potential hardware and software issues effectively and efficiently.
  • Previous experience of handling B2B technical queries in a Technical Support Helpdesk role or Managed Service Provider is essential.

Requirements:

  • A genuine passion for tech combined with solid IT technical knowledge and relevant qualifications, such as CompTIA A+ and CompTIA Server.
  • A passion for providing exceptional customer service.

What We Offer:

  • Non-corporate, relaxed dress code.
  • Music and hybrid working.
  • Subsidised food.
  • Advocates of well-being and mental health.
  • Charity days and social events.
  • Great transport links from Fareham, Portsmouth, and surrounding areas.

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