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IT Support Team Manager

2 months ago

Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time
Job Description

**Technical Support Team Lead**

  • £30,000 + benefits, wellbeing, training & development.
  • Hybrid working.

Are you passionate about technology and customer service?

We are seeking a highly skilled **Technical Support Team Lead** to play a crucial role within our technical support contact centre.

Your main focus will be on providing 2nd line technical support for business customers.

You will also support and mentor a small team of 2 support advisers and manage team ticket performance using a Freshdesk ticketing system.

You thrive on helping customers with their technical queries, troubleshooting and looking to help resolve potential hardware and software issues effectively and efficiently (these will mostly be PC & server-based support, hardware components/peripherals and software - typically Windows 11).

What we need from you:

Previous experience of handling B2B technical queries in a Technical Support Helpdesk role or Managed Service Provider is essential

A genuine passion for tech combined with solid IT technical knowledge and relevant qualifications, such as CompTIA A+ and CompTIA Server.

A passion for providing exceptional customer service.

We offer a non-corporate, relaxed dress code, music, hybrid working, subsidised food, advocates of well-being and mental health, charity days, social events and team building activities.

We strive to create a happy and healthy workforce that love their job and the company.

We offer great transport links from surrounding areas.

Get in touch with us to learn more about this exciting opportunity.