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Customer Claims Handler

2 months ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Title: Customer Claims Handler

Location: Bexhill

Job Type: Full-time

Hours: Monday – Friday 09:00 – 17:30

Salary: £23,500

About the Role:

We are seeking a highly skilled Customer Claims Handler to join our team at Hastings Direct. As a Customer Claims Handler, you will be responsible for providing exceptional customer service to our policyholders who have been involved in a road traffic accident. Your primary objective will be to negotiate the valuation of their vehicle, provide them with the right information, and ensure their complete understanding so that they don't have to contact us again.

Key Responsibilities:

  • Manage a portfolio of policyholder's total loss claims through to settlement.
  • Make and receive calls from internal and external parties.
  • Provide excellent customer service, empathy, and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
  • Validate claims and policies.
  • Maintaining accurate record keeping, reserves, and a proactive diary system to ensure timely case reviews.
  • Achieve departmental and business targets.

Requirements:

  • Outstanding customer service, with excellent verbal and written communication skills.
  • Strong active listening skills.
  • Proactive in your approach to work.
  • Organisational skills with the ability to prioritise workload.
  • Natural ability to lead conversations and objection handle.
  • High attention to detail.

What We Offer:

At Hastings Direct, we offer a range of benefits and rewards to our employees, including:

  • Attractive salary based on experience.
  • Flexible working arrangements, including hybrid working.
  • Competitive bonus scheme.
  • Physical wellbeing programme.
  • Financial wellbeing programme.
  • Mental wellbeing programme.

Equal Opportunities Employer:

Hastings Direct is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.