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Collections and Recovery Specialist

2 months ago

London, Greater London, United Kingdom Allica Bank Full time
About Allica Bank

Allica Bank is a leading financial institution dedicated to serving the needs of small and medium-sized businesses in the UK. Our purpose is to empower these businesses to succeed by providing expert banking solutions tailored to their unique needs.

Our Risk department plays a critical role in ensuring the bank's lending products are managed effectively, and we are seeking a skilled professional to join our team as a Collections and Recovery Specialist.

Job Summary

This role is responsible for assisting the Collections & Recoveries Managers in managing the bank's Commercial Mortgage and Asset Finance portfolio of customers who may be displaying signs of distress. The successful candidate will work closely with customers to bring their arrears up to date, ensuring compliance with regulatory requirements and maintaining a positive relationship with customers.

Key Responsibilities
  • Manage accounts in arrears or showing signs of deteriorating credit quality and accounts in Workout/Recovery, using appropriate strategies to implement repayment plans, agree forbearance, or develop recovery strategies.
  • Terminate finance agreements on Asset Finance exposures and work with the Asset Manager to recover and sell assets to maximize sale proceeds.
  • Liaise with Insolvency Practitioners and Debt Collection Agents to ensure effective debt recovery.
  • Support change management initiatives to improve processes and procedures in the Risk department.
  • Provide solutions and forbearance to customers experiencing financial difficulty, predominantly through telephone calls and emails.
  • Engage with other domains in the business to share knowledge on lending products and deliver fair outcomes.
  • Ensure compliance with regulatory obligations and maintain a deep understanding of the current regulatory environment.
Requirements
  • Previous experience in a Collections department, ideally working with Commercial Mortgages and/or Asset Finance products, relating to SMEs.
  • Knowledge of the legal and contractual rights of both the bank and the customer, as well as the bank's options to enforce its security in the event of a customer default.
  • Clear knowledge of the current regulatory environment, including Treating Customers Fairly principles and dealing with vulnerable customers.
  • Excellent communication skills, with the ability to speak in a concise manner while treating customers fairly and with respect.
  • Ability to take responsibility for your own workload in a proactive way.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A flexible working arrangement that suits your needs.
  • A diverse and inclusive workplace culture.