Collections and Recoveries Professional

5 days ago

London, Greater London, United Kingdom Iwoca Ltd Full time

We are seeking an experienced ​​Collections & Debt Recovery Specialist who will work within a fast-paced, customer-focused environment, providing great customer service while maintaining the team's excellent track record.

Responsibilities:
  • Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
  • Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
  • Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
  • Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business
  • Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
  • Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
  • Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
  • Ensuring compliance with all appropriate legislation regulatory body guidelines
  • Adhering to our company policies and procedures
  • Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process
Requirements:
  • At least 2 years debt recovery experience, ideally in the commercial/business sector
  • Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous

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