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Service Transition Manager
2 months ago
Service Transition Manager
Network IT is seeking a skilled Service Transition Manager to join our team in Birmingham. This fixed-term contract role offers a competitive salary of £54,000 and is ideal for professionals with hands-on experience in Service Transition.
Key Responsibilities
- Collaborate with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts, and the Project Office to ensure that transitions and releases meet the programme's requirements.
- Lead and coordinate Release Management teams, ensuring that releases deliver value to the organisation on time, meeting quality and governance considerations, and that these releases are documented and evidenced as required.
- Liaise with Service Management leads (i.e., Service Desk, Knowledge, Change, and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, and service information entered in the CMDB.
- Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
- Undertake final checks prior to Release authorisation to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place, and that a Change request has been raised.
- Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorised, based on service acceptance criteria compiled by the role holder.
- Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimising risks. Work with the Business Transition Manager, Project Managers, Product, and Service Owners to resolve release-related scheduling conflicts.
A full job description is available upon request.
