Residential Lodge Manager

5 days ago


Market Harborough, Leicestershire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Residential Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth operation of our retirement development, and maintaining a safe and secure environment.

Key Responsibilities
  • Manage the day-to-day operations of the lodge, including maintenance, repairs, and upkeep
  • Provide excellent customer service to residents, responding to their needs and concerns in a timely and professional manner
  • Coordinate activities and events for residents, ensuring their social and recreational needs are met
  • Manage contractors and suppliers, ensuring high-quality services and products are delivered
  • Conduct regular health and safety checks, ensuring the lodge meets all regulatory requirements
  • Develop and maintain relationships with residents, their families, and other stakeholders
Requirements
  • Proven experience in a similar role, preferably in the retirement living or social housing sector
  • Excellent customer service skills, with the ability to work with people of all ages and backgrounds
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects
  • Ability to work independently and as part of a team, with a flexible and adaptable approach
  • Knowledge of health and safety regulations and procedures
What We Offer
  • A competitive salary of £18,500 per annum
  • A rent-free two-bedroom apartment on-site
  • Excellent benefits package, including annual holiday entitlement, life assurance, and eye care reimbursement
  • Ongoing training and professional development opportunities


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