Senior Contracts Manager

6 days ago

Oxford, Oxfordshire, United Kingdom Buckinghamshire, Oxfordshire and Berkshire West ICB Full time

About the Role

Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB) is seeking a highly skilled Senior Contracts Manager to join our team. As a key member of our organization, you will be responsible for leading the delivery of specific contracts and portfolios, ensuring the implementation and maintenance of ICB standard processes, and overseeing the delivery of local processes.

Key Responsibilities

  • Provide an overview of individual contract performance, including contracted areas such as quality, cost, and volume, as well as a focus on wider quality and assurance issues.
  • Be responsible for in-year performance of one or more contracts, exploiting all available levers to ensure that productivity and efficiency measures are delivered.
  • Develop agreements that match planning assumptions in accordance with national directives, policy changes, and local aims, ensuring contracts are robust and incorporate all legal and technical requirements.
  • Lead contract negotiations for agreed portfolios of contracts.
  • Establish contract arrangements for the contract portfolio through liaison with the Head of Contracts and other team members.
  • Capture lessons learned, provide analysis on previous years' performance, and incorporate into future negotiation processes.
  • Hold providers to account, leading the systematic review and challenge process for the contracts held, ensuring the routine use of benchmark data and performance against key planning assessments to drive improved performance.
  • Translate highly complex provider data sources into required reports.
  • Input into reports, outlining the performance against quality, operational, financial, and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate, coordinating the initiation of contract performance tools for contracts within the portfolio.
  • Monitor the operational and clinical performance of the contract portfolio that supports the delivery of safe and effective services, efficient use of resources, value for money, achieves business objectives of the ICB, and works to continuously improve.
  • Interface with clinical, finance, and information colleagues to investigate and resolve breaches, audits, and actions and manage a disciplined process, including queries, performance notices, and issuance of warnings against terms of the contract.
  • Foster excellent relationships with Providers, engendering honest and open communication and mutual respect between clinical commissioners and providers.
  • Develop and manage relationships with providers that ensure they are held to account for delivery.
  • Engender a culture of respect in relationships between parties, fostering good relationships that enable mutually beneficial outcomes.
  • Work closely with healthcare providers and third-sector organizations, and other agencies to develop a shared vision that encourages innovation and continuous improvement in service design.
  • Develop, implement, and manage effective communication strategies associated with the range of contracting processes and outcomes.
  • Provide and receive highly complex, sensitive, and contentious information, including presenting information about the program and dependencies involving a wide range of stakeholders in formal settings, therefore, the post holder must have the ability to deal with resulting potentially challenging situations.
  • Develop and present reports summarizing status on issues, appraising outcomes, and providing progress reports for senior staff or groups of staff as directed from time to time.
  • Responsible for the management of and reporting of information to relevant internal and external stakeholders.
  • Work with information colleagues to undertake detailed capacity planning, for example, identifying the impact of a service change on waiting times, or to project future growth or demand for a particular service.

Person Specification

  • Education to masters level or equivalent level of experience.
  • Knowledge of the commissioning cycle, business cycle, operating framework, and NHS infrastructure and governance.
  • Evidence of continuing professional development.
  • Knowledge of commissioning, procurement, contracting, and performance management either within the NHS or a sector of comparable complexity.
  • Knowledge of the local health and social care priorities and issues from commissioner and provider perspectives.
  • Knowledge of NHS National tariff payment system, and associated financial and information flows.
  • Experience of working with GP commissioners, clinicians, and primary care teams.
  • Experience of managing contractual and performance arrangements of provider contracts.
  • Experience of healthcare commissioning (or experience of working within a sector of comparable complexity).
  • Commercial skills, including experience in developing strategic supplier relationships, marketing testing, tendering, and joint improvement.
  • Track record in provider performance improvement.
  • Experience of interpreting complex information, distilling key messages and themes, and presenting a position.
  • Experience of using the NHS Standard Contract.
  • Experience of complex and successful stakeholder management.

Skills and Abilities

  • Excellent interpersonal and relationship management skills and highly developed political skills.
  • High-level analytical skills and ability to draw conclusions from combinations of qualitative and quantitative information sources and present in a concise manner.
  • High-level critical thinking skills.
  • Experience of presenting information to large groups of stakeholders or providers.
  • Extensive negotiation skills.

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