UX Content Designer

7 days ago

Belfast, United Kingdom Rapid7 Full time

About the Role

We are seeking a skilled UX Content Designer to join our team at Rapid7. As a UX Content Designer, you will play a critical role in creating engaging and effective content experiences that guide our customers to achieve their outcomes.

Key Responsibilities

  • Create UX content experiences that are intuitive, user-friendly, and aligned with our brand voice.
  • Design and develop in-product walkthroughs, help documentation, infographics, multimedia content, and other learning experiences that educate and empower our customers.
  • Collaborate with cross-functional teams, including product management, marketing, experience design, and software development, to ensure a cohesive and effective content strategy.
  • Conduct research to identify gaps in customer experiences and develop recommendations for improvement.
  • Audit and assess our product and documentation to ensure alignment with our content standards.
  • Engage with stakeholders to encourage a content-as-a-priority approach and provide holistic oversight for help content.

Requirements

  • Excellent written and oral communication skills.
  • Strong research and analytical skills.
  • Ability to communicate complex ideas clearly and concisely.
  • Strong project management skills.
  • Experience working with cross-functional teams and collaborating with stakeholders.
  • Knowledge of information architecture and how it relates to in-product and documentation experiences.
  • Experience working with GitHub, JIRA, Markdown, Pendo, Figma, Miro, and other relevant tools.

Preferred Qualifications

  • BA/BS degree in Psychology, Human Factors, Communications, Computer Science, or a related field.
  • 3-4 years of relevant experience as a UX Content Designer or in a related field.

About Rapid7

Rapid7 is a leading provider of cybersecurity solutions that help organizations defend against cyber threats. We are committed to creating a culture of innovation, collaboration, and customer satisfaction.

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