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Expert Onboarding

2 months ago


Southampton, Southampton, United Kingdom Starling Bank Limited Full time
About the Role

We are seeking a highly skilled and experienced Expert Onboarding & Review Specialist to join our team at Starling Bank Limited. As a key member of our onboarding and review team, you will play a critical role in ensuring the smooth and secure onboarding of new customers.

Key Responsibilities
  • Reviewing High-Risk Applications: You will be responsible for reviewing high-risk applications using our risk appetite framework to ensure that we serve customers in a timely manner while maintaining the safety of the bank and its customers.
  • Process Improvement: You will be expected to challenge the status quo and identify opportunities for process improvements, guidance changes, and projects that will enhance the customer journey.
  • Mentorship and Training: You will act as a mentor to the onboarding and periodic review teams, providing guidance and support to build knowledge and confidence in high-risk subject matter and our risk appetite.
  • Enhanced Due Diligence: You will be responsible for understanding and overseeing the identification of high-risk applications that require enhanced due diligence, liaising with customers on more complex applications, and ensuring that queues and workstreams are well maintained.
  • Training and Development: You will deliver engaging training sessions to large groups, using trends and data to proactively seek improvements to existing processes and take ownership of these improvements from start to finish.
  • Policies and Procedures: You will design, simplify, review, and update internal policies and procedures to ensure that they are effective and efficient.
  • Stakeholder Engagement: You will proactively build relationships with key stakeholders across the business and leverage these relationships when working on guidance and projects.
Requirements
  • Customer-Centric Approach: You will have a customer-centric approach, balancing this with interpreting the bank's risk appetite.
  • Expertise in Onboarding and Due Diligence: You will have expert understanding of onboarding and due diligence processes.
  • Coaching and Feedback: You will be competent in coaching and feedback, with the ability to deliver structured sessions that are goals-centric.
  • Knowledge of Regulations: You will have knowledge of money laundering regulations and JMLSG guidance.
  • Training and Development: You will be able to create meaningful, interactive training sessions on risk and EDD.
  • Workload Management: You will be able to balance workload and schedules with multiple priorities.
  • Adaptability: You will be able to adapt to and deliver change in a fast-paced environment.
What We Offer
  • Holiday Allowance: 25 days holiday (plus take your public holiday allowance whenever works best for you).
  • Birthday Holiday: An extra day's holiday for your birthday.
  • Annual Leave: Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
  • Volunteering Time: 16 hours paid volunteering time a year.
  • Pension Scheme: Salary sacrifice, company-enhanced pension scheme.
  • Life Insurance: Life insurance at 4x your salary & group income protection.
  • Private Medical Insurance: Private medical insurance with VitalityHealth including mental health support and cancer care.
  • Partner Benefits: Partner benefits include discounts with Waitrose, Mr&Mrs Smith, and Peloton.
  • Family-Friendly Policies: Generous family-friendly policies.
  • Incentives: Incentives refer a friend scheme.
  • Perkbox Membership: Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
  • Initiatives: Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing.