Housing Choice Officer

1 week ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a highly skilled and motivated Housing Choice Officer to join our team at CRA GROUP LIMITED. As a key member of our housing team, you will provide administrative support and carry out initial assessments to provide advice to vulnerable residents in housing need.

Key Responsibilities:

  • Provide a customer-focused choice-based lettings service to the public, engaging with statutory and voluntary agencies to promote equal access to housing and related services.
  • Support vulnerable households, achieving ease of access to council services and reducing the number of homeless households in temporary accommodations by promoting other viable options for rehousing.
  • Undertake assessments of needs, administer the social welfare panel, and contribute to auditing the work of the team and policy/procedural development.
  • Provide a customer-focused service that has regard to the Equalities Act 2010.
  • Assist vulnerable households to access the choice-based lettings scheme with ease and work closely with partner agencies to achieve this.
  • Assist applicants with the different stages of the application process.
  • Attend partner agency workshops, advice sessions, or meetings to share information and promote ease of access to the choice-based lettings service.
  • Undertake priority assessments of need and Part 6 reviews in accordance with the allocations policy.

Essential Requirements:

  • Experience of knowledge of Part VI (allocations) would be advantageous.
  • Experience of legislation regarding a local authority's lettings schemes and homelessness, including code of guidance and case law is essential.
  • Experience of sharing information to across a variety of audiences is essential.
  • Experience of preparing reports and preparing statistical information is essential.
  • Experience of service delivery to members of the public preferably those in housing need is essential.

Essential Qualification:

General Education or equivalent is essential.

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