Claims Team Lead
3 weeks ago
We are seeking an experienced Claims Team Manager to lead our Home Emergency Claims Team. As a key member of our team, you will be responsible for managing a team of claim handlers, providing guidance and training, and ensuring that claims are processed efficiently and effectively.
Key Responsibilities:- Lead a team of 12-16 claim handlers and provide guidance, training, and mentorship
- Monitor individual and team performance to ensure productivity and quality targets are met
- Oversee the processing of insurance/emergency claims from start to finish
- Review and approve complex or high-value claims
- Ensure claims are handled in accordance with company policies and industry regulations
- Compile and analyze data related to claims processing metrics
- Generate reports for management to assess team performance and efficiency
- Make recommendations for process improvements based on data analysis
- Implement quality assurance processes to minimize errors and inaccuracies
- Regularly listen to calls to understand any blockers to overall customer experience
- Address issues affecting claim processing efficiency or accuracy via regular audits
- Resolve escalated customer issues or complaints, prioritizing informal resolution
- Ensure a high level of customer satisfaction with the claims process
- Develop strategies to improve customer service within the claims department
- Consistently deliver key KPIs: Telephony, Claim Progression, Closed Claims, Revenue, and Deployment
- Engage with key stakeholders to make resourceful decisions quickly to mitigate failure, and work cross-functionally to share resources where appropriate to sustain performance
- Stay up-to-date with insurance laws, regulations, and industry trends
- Ensure that the claims team adheres to all legal and regulatory requirements
- Implement training programs to educate team members on compliance issues
- Work closely with other departments, especially during seasonal uplift and surge
- Collaborate with IT teams to implement or improve claim processing systems
- Participate in cross-functional projects to enhance overall business operations
- Strong decision-making abilities, conflict resolution, and problem-solving skills
- Data analysis and interpretation skills, using data from various sources
- Ability to identify trends, patterns, and areas for improvement across your team and the wider business
- Clear and concise verbal and written communication
- Ability to convey complex information in an understandable way to a range of audiences
- Ability to manage multiple priorities and deadlines
- Attention to detail in reviewing claims and documentation
- Dedication to providing excellent customer service and cost management
- Empathy and understanding when dealing with customers' needs
- Commitment to upholding legal and ethical standards
- Flexibility to adjust to changes in processes or regulations
- Willingness to learn and implement new technologies, strategies, and ways of working
- Previous experience in insurance claims processing, with at least 2 years supervisory role
- Strong knowledge of insurance products, procedures, and regulations
- Excellent leadership and team-building skills
- Effective communication skills, both verbal and written
- Analytical mindset with the ability to interpret data and make strategic decisions
- Proficiency in using claims processing software and Microsoft Office Suite
We are a dynamic and innovative company that values our employees and strives to make a positive impact on our communities. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerAt Davies Group, we are seeking a highly skilled and experienced Claims Team Manager to lead our Home Emergency Claims Team.Key Responsibilities:Lead a team of 12-16 claim handlers and provide guidance, training, and mentorship to ensure productivity and quality targets are met.Oversee the processing of insurance/emergency...
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Claims Team Lead
2 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerWe are seeking an experienced Claims Team Manager to lead our Home Emergency Claims Team. As a key member of our team, you will be responsible for managing a team of claim handlers, providing guidance and training, and ensuring that claims are processed efficiently and effectively.Key Responsibilities:Lead a team of 12-16 claim...
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Claims Team Lead
2 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerWe are seeking an experienced Claims Team Manager to lead our Home Emergency Claims Team. As a key member of our team, you will be responsible for managing a team of claim handlers, providing guidance and training, and ensuring that claims are processed efficiently and effectively.Key Responsibilities:Lead a team of 12-16 claim...
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Claims Team Lead
3 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerJob Summary:We are seeking an experienced Claims Team Manager to lead our team of claim handlers in the UK and Ireland. As a Claims Team Manager, you will be responsible for overseeing the processing of insurance/emergency claims from start to finish, ensuring that claims are handled in accordance with company policies and...
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Claims Team Lead
3 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerJob Summary:We are seeking an experienced Claims Team Manager to lead our team of claim handlers in the UK and Ireland. As a Claims Team Manager, you will be responsible for overseeing the processing of insurance/emergency claims from start to finish, ensuring that claims are handled in accordance with company policies and...
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Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerWe are seeking an experienced Claims Team Manager to lead our Home Emergency Claims Team. As a key member of our team, you will be responsible for managing a team of claim handlers, providing guidance and training, and ensuring that claims are processed efficiently and effectively.Key Responsibilities:Lead a team of 12-16 claim...
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2 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerWe are seeking an experienced Claims Team Manager to lead our Home Emergency Claims Team. As a key member of our team, you will be responsible for managing a team of claim handlers, providing guidance and training, and ensuring that claims are processed efficiently and effectively.Key Responsibilities:Lead a team of 12-16 claim...
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Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerWe are seeking an experienced Claims Team Manager to lead our team of claim handlers in the UK and Ireland. As a Claims Team Manager, you will be responsible for overseeing the processing of insurance/emergency claims from start to finish, ensuring that claims are handled in accordance with company policies and industry...
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Claims Team Lead
1 month ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Claims Team ManagerWe are seeking an experienced Claims Team Manager to lead our team of claim handlers in the UK and Ireland. As a Claims Team Manager, you will be responsible for overseeing the processing of insurance/emergency claims from start to finish, ensuring that claims are handled in accordance with company policies and industry...
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Weekend Claims Team Lead
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Weekend Claims Team Lead
2 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Weekend Claims Team ManagerWe are seeking an experienced and skilled Weekend Claims Team Manager to join our team at Davies Group. As a key member of our claims operations team, you will be responsible for leading a team of claim handlers and ensuring the efficient and effective processing of insurance claims.Key Responsibilities:Lead a team of...
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Weekend Claims Team Lead
3 weeks ago
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Weekend Claims Team Lead
3 weeks ago
Preston, Lancashire, United Kingdom Davies Group Full timeJob Title: Weekend Claims Team ManagerWe are seeking an experienced and skilled Weekend Claims Team Manager to join our team at Davies Group. As a key member of our claims operations team, you will be responsible for leading a team of claim handlers and ensuring the efficient and effective processing of insurance claims.Key Responsibilities:Lead a team of...
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Claims Team Leadership Position
3 days ago
Preston, Lancashire, United Kingdom Davies Full timeJob Summary:We are seeking an experienced Claims Team Manager to oversee the processing of insurance claims. The successful candidate will be responsible for leading a team of claim handlers, providing guidance and training, and ensuring the efficient and accurate processing of claims.Key Responsibilities:Lead a team of 12-16 claim handlers, providing...
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