Weekend Claims Team Lead

3 weeks ago


Preston, Lancashire, United Kingdom Davies Group Full time
Job Title: Weekend Claims Team Manager

We are seeking an experienced and skilled Weekend Claims Team Manager to join our team at Davies Group. As a key member of our claims operations team, you will be responsible for leading a team of claim handlers and ensuring the efficient and effective processing of insurance claims.

Key Responsibilities:
  • Lead a team of 12-16 claim handlers and provide guidance, training, and mentorship to ensure they meet productivity and quality targets.
  • Oversee the processing of insurance claims from start to finish, ensuring compliance with company policies and industry regulations.
  • Monitor individual and team performance, identifying areas for improvement and implementing quality assurance processes to minimize errors and inaccuracies.
  • Collaborate with other departments to ensure seamless communication and efficient claim processing.
  • Develop and implement strategies to improve customer service and satisfaction within the claims department.
  • Stay up-to-date with insurance laws, regulations, and industry trends to ensure the team adheres to all legal and regulatory requirements.
Requirements:
  • Previous experience in insurance claims processing, with at least 2 years supervisory role.
  • Strong knowledge of insurance products, procedures, and regulations.
  • Excellent leadership and team-building skills.
  • Effective communication skills, both verbal and written.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Proficiency in using claims processing software and Microsoft Office Suite.
About Us:

We are a dynamic and innovative company that values teamwork, adaptability, and continuous improvement. We are committed to making a positive impact on our communities and strive to be the best in our industry. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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