Claims Team Lead

4 weeks ago


Preston, Lancashire, United Kingdom Davies Full time
Claims Team Leadership Role

We are seeking a seasoned Claims Team Lead to join our team at Davies. As a key member of our claims department, you will be responsible for overseeing a team of insurance claim professionals who work to process claims efficiently, accurately, and in compliance with regulations.

Responsibilities:

  • Lead a team of 12-16 claim handlers
  • Provide guidance, training, and mentorship to team members
  • Monitor individual and team performance to ensure productivity and quality targets are met
  • Oversee the processing of insurance/emergency claims from start to finish
  • Review and approve complex or high-value claims
  • Ensure claims are handled in accordance with company policies and industry regulations
  • Compile and analyze data related to claims processing metrics
  • Generate reports for management to assess team performance and efficiency

Requirements:

  • Previous experience in insurance claims processing, with at least 2 years supervisory role
  • Strong knowledge of insurance products, procedures, and regulations
  • Excellent leadership and team-building skills
  • Effective communication skills, both verbal and written
  • Analytical mindset with the ability to interpret data and make strategic decisions

What We Offer:

  • Pension, 5% employee and 5% employer contribution
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Davies Incentive Plan

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