Conveyancing Support Specialist
5 days ago
About Knights
Knights is a leading legal and professional services business that has always been at the forefront of innovation. In 2012, we were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to transition from a traditional partnership model to a corporate structure. This move created a clear separation between management and ownership, and fee earners.
Our unique business model and culture have been a key differentiator in the market, enabling us to attract high-quality talent. With a strong national reputation, increased scale, and a differentiated model, we are well-positioned to deliver our organic and acquisitive growth strategy.
Main Responsibilities
- Assist with the opening of client matters manually and through various computer systems.
- Prepare and send quotes for legal work.
- Verify client identification.
- Send out client care documentation and check incoming and outgoing documents for completeness and accuracy.
- Ensure compliance with service standard requirements, both internal and external, in respect of all referred and introduced work.
- Undertake specific training when required and maintain a responsibility towards self-development.
- Ensure the confidentiality of all the Firm's and client's documentation and information.
- Provide assistance with the processing of conveyancing matters by carrying out administrative tasks such as photocopying, filing, and retrieval of client files.
- Use the case management system to carry out tasks assigned by members of the team, including preparing documents, carrying out searches, and reporting on search results.
- Assist in keeping the files on the case management system up to date, accurate, and effective in ensuring that the system is proactive and complete.
- Answer and make telephone calls in a professional and courteous manner, making full electronic telephone notes and progressing cases where possible or directed.
Requirements
- Strong written and verbal communication skills, with the ability to communicate articulately with a broad range of individuals by email, telephone, or face-to-face.
- Excellent time management skills and the ability to work under pressure to meet deadlines in a high-volume environment.
- Previous experience of conveyancing work is desirable.
- Confident in using a broad range of digital technologies and keen to embrace and support technological change.
- Able to demonstrate an ability to cope with changing levels of workloads.
- Effective in working with others.
- Understand the link between own/team performance and the overall success of the Firm.
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