Complaint Resolution Specialist

2 weeks ago


Northern Ireland, United Kingdom Adecco Full time
Investigator Role

We are supporting our client in hiring several Investigators to join their team. Our client is an independent, not-for-profit organisation that resolves financial disputes between businesses and consumers. They make decisions that feel fair to both sides and have the legal powers to put things right if someone has been treated unfairly.

The complaints our client deals with vary. A customer might be having trouble with their bank account, struggling with payday loans, think an insurance payout isn't fair, or be worried about their mortgage.

Key Responsibilities
  • Investigate complaints about Insurance products.
  • Manage your caseload effectively to reach targets.
  • Manage relationships with our customers - both consumers and financial businesses.
  • Examine evidence to get to the heart of each complaint.
  • Weigh up all sides of a story and assess the relevant rules and regulations to make fair and reasonable decisions.
  • Communicate with empathy - listening carefully to both sides, asking the right questions and using sound judgement, and empathy.
  • Communicate your findings clearly, explaining what you think and why through a clear and structured written response.
What We Offer
  • Remote working with 1 day every 8 weeks working from an office in Belfast.
  • Full time (35 hours per week) and part time (28 hours per week) roles available.
  • Flexibility to agree a working pattern with your manager, covering the 'core part' of the day.
  • Salary: £31,238pa + excellent benefits, including but not limited to...
  • 25 days annual leave + bank holidays and the option to buy extra or sell days.
  • Private medical insurance.
  • Non-contributory pension (up to 12% of your salary).
About Adecco

We will support you in a multitude of ways throughout your journey, including expert interview preparation advice, CV writing support, access to a wide range of job opportunities, and aftercare once you have started your new role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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