Customer Service Executive Office Based
6 days ago
Customer Service Manager
This job is based in Baldoyle but will relocate in April 2025 to Horizon Logistics Park, Swords
- My client supply (via wholesalers) a large portfolio of well-known food brands into Foodservice.
Due to an internal promotion, they are looking for a Customer Service Manager who will oversee a busy team of 6.
30 Monday to Friday office based.
Salary & Benefits: Salary is up to €50k negotiable but must reflect experience, Bonus, Pension Contribution, Discounted Health Insurance, and free parking onsite.
As Customer Service Manager you will lead and manage the daily workflow of the customer service team, ensuring high levels of motivation and performance.
An FMCG background though ideal is not essential, so I welcome candidates from other industries for example banking or telecoms.
Responsibilities for the job of Customer Service Manager Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction and retention.
Oversee the prompt and accurate handling of sales order & credit note order processing, customer queries, complaints, and feedback, ensuring prompt and effective resolutions.
Manage price list maintenance including regular checking of key account price lists and accuracy of promotional and other price changes.
Manage relationships with key accounts & independents, ensuring regular communication and service excellence.
Manage communication with key account & independent wholesale customers re new product listings, stock levels, orders, and product updates.
Provide a first-class support service to the field sales and key account teams.
Monitor and report in a timely fashion on customer service performance metrics, including response times, issue resolution, and customer satisfaction rates.
Identify trends and areas for improvement in customer service delivery and work with cross-functional teams to address them.
Recruit, train and mentor team members to ensure high service levels are maintained.
Ensure compliance with industry regulations and company policies in all customer interactions.
Should you be interested in this job opportunity please apply or call Ambyr Medford AISAMB Skills: customer service sales call centre manager team manager Benefits: Pension Health Insurance Parking
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