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Salesforce Business Analyst
2 months ago
About the Role
AFL is seeking a highly skilled Salesforce Business Analyst to join our team. As a Business Process Improvement Specialist, you will play a critical role in documenting and understanding existing business processes, making improvements, and deploying Salesforce-based solutions.
Key Responsibilities
- Facilitate business process review sessions with stakeholders to understand, evaluate, analyze, and document business processes using Visio and lean principles.
- Use knowledge of best practices and functional expertise within the scope of Commercial Applications to drive change in the organization through business process re-design.
- Strong process orientation with proven experience in business and technical requirements analysis, business process modeling/mapping.
- Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between business needs and standard Salesforce functionality.
- Document software application requirements using the Agile Framework of user stories with acceptance criteria in our agile tool (Service Now).
Project Management
- Own the execution of projects related to new Salesforce deployments for selected business units.
- Project management will involve story grooming, estimation, prioritization, and sprint planning with the commercial team.
- Create project schedules, assign tasks, and perform project oversight.
- Communicate project status and key milestones to identified stakeholders.
- Work with management/team members/users to ensure project stays on schedule and negotiate/adjust resources and priorities.
Testing and Training
- Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups, and modifications, enhancements/customizations, and patches.
- Ability to build training content and materials, including video walkthroughs, step-by-step instruction guides, and training presentations.
- Ability to facilitate training sessions both in person or via conferencing technology to new/existing Salesforce users.
Additional Responsibilities
- Document any recurring issues and propose solutions to resolve them.
- Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance.
- Help to establish team priorities based on business priority, financial impact, and operational impact to the business.
- Perform other duties as requested, directed, or assigned.
Qualifications
Skills
Behaviors
Motivations
Education
A bachelor's degree in Computer Science or a related field is preferred.
Experience
1 year of experience in Salesforce technology is required.
1-2 years of experience as a business analyst is preferred.
1 year of planning skills that include project coordination and management, planning and scheduling, time management, and the ability to handle multiple deadlines is preferred.
Licenses & Certifications