Senior Service Advisor

2 months ago

Guildford, Surrey, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive a first-class experience.

Key Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
  • Liaising with the full Aftersales department to organize and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily, as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made

Requirements

  • Heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience
  • Excellent communication skills and the ability to build rapport easily, while being able to explain technical information in a clear and concise manner
  • Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems
  • A great team player, but also able to work independently using your own initiative

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package.

Benefits

  • Enhanced holidays that increase with service
  • Eligibility to join one of our car schemes
  • Critical illness cover after 2 years and Life Assurance
  • Smart Health - free access to support 24 hours a day, 365 days a year
  • Mental Health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind, and much more
  • Enhanced paid maternity, paternity, and adoption leave
  • For some roles, a company car and additional earning potential through commission or bonus

Why Join Us?

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

  • Senior Service Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Perfect Placement Full time

    Senior Service Advisor OpportunityWe are seeking a highly skilled Senior Service Advisor to join our busy Dealership in Guildford. As a Senior Service Advisor, you will be responsible for providing exceptional customer service, communicating effectively with customers, and ensuring that all repair work is completed to the highest standard.Key...

  • Senior Service Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Lookers Guildford Skoda. As a Senior Service Advisor, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key ResponsibilitiesBooking and managing customer appointments,...

  • Senior Service Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Lookers Guildford Skoda. As a Senior Service Advisor, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key ResponsibilitiesBooking and managing customer appointments,...

  • Senior Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Perfect Placement Uk Ltd Full time

    Senior Service Advisor OpportunityWe are seeking a highly skilled and experienced Senior Service Advisor to join our team at Perfect Placement UK Ltd. As a Senior Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our dealership's service department.Key Responsibilities:Customer...

  • Senior Service Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full...

  • Senior Service Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service, ensuring seamless communication, and maintaining accurate customer records.Key ResponsibilitiesBooking MOTs, services, and repair...

  • Senior Service Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service, ensuring seamless communication, and maintaining accurate customer records.Key ResponsibilitiesBooking MOTs, services, and repair...

  • Senior Service Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories. You will also be liaising...

  • Senior Service Advisor

    1 week ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full...

  • Senior Service Advisor

    1 month ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service, ensuring seamless communication, and providing a first-class experience for our customers.Key ResponsibilitiesBooking and managing...

  • Senior Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service, ensuring seamless communication, and maintaining accurate customer records.Key ResponsibilitiesBooking MOTs, services, and repair...

  • Senior Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service, ensuring seamless communication, and maintaining accurate customer records.Key ResponsibilitiesBooking MOTs, services, and repair...

  • Senior Service Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories. You will also liaise with the...

  • Service Advisor

    2 months ago

    Guildford, Surrey, United Kingdom Jago Consultants Full time

    Service Advisor Opportunity in GuildfordWe are seeking a skilled Service Advisor to join our client's team in Guildford, Surrey. As a Service Advisor, you will play a crucial role in ensuring the highest standard of courtesy and professionalism when interacting with customers and members of the public.Key Responsibilities:Provide accurate and transparent...

  • Senior Tax Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom TPF Recruitment Full time

    Job Title: Senior Tax AdvisorWe are seeking a highly skilled Senior Tax Advisor to join our team. As a key member of our private client tax team, you will have the opportunity to work closely with clients, providing comprehensive personal tax compliance and advisory services.Key Responsibilities:Manage a portfolio of private clients, trusts, and...

  • Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Octane Recruitment Full time

    Service Advisor VacancyWe are seeking a skilled Service Advisor to join our team at a busy dealership in Guildford. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the highest level of care and attention.About the RoleProvide excellent customer service, ensuring that customers are...

  • Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Octane Recruitment Full time

    Service Advisor VacancyWe are seeking a skilled Service Advisor to join our team at a busy dealership in Guildford. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the highest level of care and attention.About the RoleProvide excellent customer service, ensuring that customers are...

  • Senior Tax Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom TPF Recruitment Full time

    Job Title: Senior Tax AdvisorWe are seeking a highly skilled Senior Tax Advisor to join our team at TPF Recruitment. As a Senior Tax Advisor, you will play a key role in helping our clients achieve their business and personal ambitions.The RoleAs part of our private client tax team, you will have the opportunity to work closely with clients, managing your...

  • Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy in GuildfordWe are seeking a highly skilled and experienced Service Advisor to join our team at our main dealership in Guildford. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Provide exceptional...

  • Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy in GuildfordWe are seeking a highly skilled and experienced Service Advisor to join our team at our main dealership in Guildford. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Provide exceptional...