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Senior Service Advisor

1 month ago

Guildford, Surrey, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full Aftersales department to organise and schedule appointments.

Responsibilities

  • Booking and scheduling appointments for customers
  • Providing excellent customer service and ensuring a high level of customer satisfaction
  • Liaising with the Aftersales department to ensure smooth operations
  • Managing customer records and updating systems as necessary

Requirements

To be successful in this role, you will need to have excellent communication skills, a warm personality, and a real passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers and selling and servicing a huge range of cars at over 150 franchised dealerships across the UK and Ireland. We offer a competitive benefits package, including enhanced holidays, eligibility to join our car scheme, and access to our industry-leading training and development programs.