Senior Service Advisor
4 weeks ago
About the Role
We are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full Aftersales department to organise and schedule appointments.
Responsibilities
- Manage a high-volume of customers daily, as well as telephone calls and online booking queries.
- Inform customers of turnaround times and ensure effective communication throughout the time when a customer's car is in the workshop.
- Maintain accurate customer records, and update the systems when any bookings have been made.
- Work closely with the Service Manager and other team members to achieve sales and customer satisfaction targets.
Requirements
To be successful in this role, you will need to have excellent communication skills, the ability to build rapport easily, and the ability to explain technical information in a clear and concise manner. Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.
About Us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We offer an industry-leading benefits package, including competitive basic salaries, enhanced holidays, eligibility to join one of our car schemes, and much more.
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