Senior Service Advisor

24 hours ago

Guildford, Surrey, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Lookers Guildford Skoda. As a Senior Service Advisor, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities

  • Booking and managing customer appointments, services, and repairs
  • Providing expert advice on warranty cover and upselling additional parts and accessories
  • Liaising with the Aftersales department to schedule appointments and manage workload
  • Managing customer relationships and ensuring effective communication throughout the service process
  • Maintaining accurate customer records and updating systems as necessary

Requirements

To be successful in this role, you will have excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience in a similar role within the automotive industry is essential, as is knowledge of dealer systems such as Kerridge/ADP.

What We Offer

As a Senior Service Advisor at Lookers, you will benefit from a competitive salary, enhanced holidays, and a range of benefits including critical illness cover, life assurance, and access to our car scheme. You will also have opportunities for career development and progression within our company.

About Us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers and selling and servicing a huge range of cars across hundreds of locations. We are committed to providing a working environment that is free from discrimination and inclusive for all our employees.

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