Facilities Operations Manager

3 weeks ago


Salford, Salford, United Kingdom jobs.ac - Jobboard Full time
Job Title: Facilities Operational Lead

This is a critical leadership position responsible for managing all first-line customer enquiries within our student experience team.

Key Responsibilities:
  • Manage and develop a team of customer service representatives to provide excellent service to students.
  • Develop and implement processes to improve customer satisfaction and reduce enquiry volumes.
  • Work closely with other teams to ensure seamless customer experience across all channels.
  • Identify and implement opportunities for process improvement and efficiency gains.
What We Offer:
  • A competitive salary and excellent pension scheme.
  • 32 days leave, plus bank holidays, and additional time off at Christmas.
  • Flexible and agile working arrangements to support work-life balance.
  • Professional development opportunities to help you achieve your full potential.
  • Wellbeing support, including an Employee Assistance Programme and counselling services.
About Us:

We are a leading university in the UK, committed to an inclusive approach to promoting equality and diversity. We offer a vibrant and diverse work environment, with opportunities to work with a talented team of professionals.



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