Analytics and Support Analyst
3 weeks ago
Position: BI Analyst / Customer Support Manager
Company: Planet Pharma
Location: Hybrid - Flexible
Employment Type: Permanent, Full-time
Overview:
Planet Pharma is in search of skilled BI Analysts with a background in customer support to enhance problem-solving capabilities and assist end-users in maximizing the efficiency of their systems and solutions. The role involves ensuring that implemented solutions align with customer quality expectations through diligent follow-up.
Key Responsibilities:
- Regularly update sales and activity reports utilizing data from various sources.
- Collaborate with data providers to manage and maintain audit sales data.
- Address ad hoc data inquiries from commercial teams.
- Enhance existing analyses, reports, and dashboards.
- Create additional analyses and dashboards using BI tools such as QlikSense and Excel.
- Oversee territory alignments and implement necessary geographic structure modifications.
- Calculate Sales Incentive Schemes according to established standards and timelines.
- Generate analytics including effort versus results and market assessments.
- Manage targeting and segmentation strategies for designated regions.
Qualifications:
- Familiarity with CRM systems.
- Proficient in BI tools (e.g., Qlik Sense, Power BI).
- Experience with ETL tools like Synapse.
- Advanced Excel skills and proficient in PowerPoint.
- Strong analytical abilities with a background in data management.
- Fluency in English and Arabic, both spoken and written.
Application Process:
Interested candidates are encouraged to submit their CV, ensuring to include the job title "BI Analyst" in the subject line for further discussion regarding the position.
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