Analytics and Support Analyst

3 weeks ago


Hatfield, Hertfordshire, United Kingdom Planet Pharma Full time

Position: BI Analyst / Customer Support Manager

Company: Planet Pharma

Location: Hybrid - Flexible

Employment Type: Permanent, Full-time

Overview:

Planet Pharma is in search of skilled BI Analysts with a background in customer support to enhance problem-solving capabilities and assist end-users in maximizing the efficiency of their systems and solutions. The role involves ensuring that implemented solutions align with customer quality expectations through diligent follow-up.

Key Responsibilities:

  • Regularly update sales and activity reports utilizing data from various sources.
  • Collaborate with data providers to manage and maintain audit sales data.
  • Address ad hoc data inquiries from commercial teams.
  • Enhance existing analyses, reports, and dashboards.
  • Create additional analyses and dashboards using BI tools such as QlikSense and Excel.
  • Oversee territory alignments and implement necessary geographic structure modifications.
  • Calculate Sales Incentive Schemes according to established standards and timelines.
  • Generate analytics including effort versus results and market assessments.
  • Manage targeting and segmentation strategies for designated regions.

Qualifications:

  • Familiarity with CRM systems.
  • Proficient in BI tools (e.g., Qlik Sense, Power BI).
  • Experience with ETL tools like Synapse.
  • Advanced Excel skills and proficient in PowerPoint.
  • Strong analytical abilities with a background in data management.
  • Fluency in English and Arabic, both spoken and written.

Application Process:

Interested candidates are encouraged to submit their CV, ensuring to include the job title "BI Analyst" in the subject line for further discussion regarding the position.



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