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Proficient Healthcare Secretary

2 months ago


Birmingham, Birmingham, United Kingdom Church Road Surgery Full time

Position Overview

The role involves executing a variety of secretarial and administrative functions while providing essential support to the healthcare team. Responsibilities encompass the timely management of information, both electronic and physical, as well as effective communication with team members and external organizations, ensuring adherence to established protocols.

Key Responsibilities

The following duties are integral to the position of Medical Secretary. Additional tasks may be assigned based on workload and staffing needs:

  • Compose letters, reports, and related documents as necessary.
  • Coordinate with external entities such as hospitals and community services to ensure smooth processing of referrals.
  • Handle inquiries efficiently and professionally.
  • Maintain an accurate database of referrals.
  • Prepare and send out calling letters as required.
  • Scan patient-related documents and attach them to electronic health records.
  • Input necessary data into patient healthcare records.
  • Utilize the electronic referral system (ERS) for processing referrals.
  • Manage requests for information, including SAR, insurance letters, and DVLA forms.
  • Process patient letter requests and manage invoicing for private services.
  • Answer incoming calls, directing them appropriately or addressing the caller's needs.
  • Oversee administrative queries as needed.
  • Conduct system searches as requested.
  • Ensure a clean and organized workspace at all times.
  • Assist clinical staff with general administrative tasks as required.

Additional Responsibilities

In addition to the primary duties, the Medical Secretary may also be tasked with:

  • Participating in audits as directed.
  • Preparing meeting agendas and recording minutes.
  • Providing support to reception and administrative staff during absences.
  • Completing opening and closing procedures according to the schedule.

Qualifications and Experience

Essential:

  • Demonstrated experience in collaborative work environments.
  • Ability to take initiative and work independently.

Desirable:

  • Experience in a General Practice office setting.
  • Familiarity with computerized record-keeping systems.

Educational Background

Essential:

  • Strong general education background.

Desirable:

  • GCSE Mathematics grade C or above.
  • GCSE English grade C or above.