Estate Services Contract Officer

2 days ago


Liverpool, Liverpool, United Kingdom Riverside Full time
About the Role

We are seeking a highly organized and methodical Contract Officer to join our Estates team at Riverside. As a key member of our team, you will be responsible for managing a range of service contractors, ensuring contractual compliance, and delivering high-quality services to our customers.

Key Responsibilities
  • Manage a supplier contract register and oversee the contract variation process.
  • Ensure contractual compliance and supplier performance, using performance frameworks and best practices.
  • Conduct periodic site-based quality audits and ensure suppliers deliver contracted services in line with relevant legislation.
  • Stakeholder and relationship management, including being an initial point of contact for service contract enquiries and facilitating regular contractor performance meetings.
  • Participate in resident engagement activity and collate and respond to customer feedback.
  • Supervise Riverside Environmental Officers and assist with Riverside procurement activity.
  • Develop and manage service charge budgets and monitor income and expenditure.
Requirements
  • Experience managing service contractors working across mixed tenure housing and specialist areas.
  • Experience working with 'soft FM' / estate services contractors delivering communal cleaning, window cleaning, and grounds maintenance services.
  • Knowledge and understanding of Service Charge processes and legislation.
  • Excellent communication and interpersonal skills, with the ability to work at all levels within the business.
  • Proactive and 'can-do' attitude, with a focus on continuous improvement and driving change.
About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to revitalising neighbourhoods and supporting communities.

We offer a range of benefits, including competitive pay, generous pension, and flexible working options. We're an inclusive employer, valuing diversity and fostering a workplace where all individuals are respected, empowered, and heard.



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