Estate Services Contract Officer

1 month ago


Liverpool, Liverpool, United Kingdom Riverside Full time
About the Role

We are seeking a highly organized and methodical Contract Officer to join our Estates team at Riverside. As a key member of our team, you will be responsible for managing a range of service contractors, ensuring contractual compliance, and delivering high-quality services to our customers.

Key Responsibilities
  • Manage a supplier contract register and oversee the contract variation process.
  • Ensure contractual compliance and supplier performance, using performance frameworks and best practices.
  • Conduct periodic site-based quality audits and ensure suppliers deliver contracted services in line with relevant legislation.
  • Stakeholder and relationship management, including being an initial point of contact for service contract enquiries and facilitating regular contractor performance meetings.
  • Participate in resident engagement activities and collate and respond to customer feedback.
  • Supervise Riverside Environmental Officers and assist with procurement activity.
  • Develop and manage service charge budgets and monitor income and expenditure.
Requirements
  • Experience managing service contractors working across mixed tenure housing and specialist areas.
  • Knowledge and understanding of Service Charge processes and legislation.
  • Experience managing I&E budgets and analyzing financial information.
  • Good IT abilities and proficiency in MS Office.
  • Flexibility and ability to adapt to changing business needs.
  • Proactive and 'can-do' attitude.
  • Commercially aware with a focus on continuous improvement.
  • Customer-focused with excellent communication skills.
About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to delivering high-quality services to our customers.

What We Offer
  • Competitive pay and generous pension.
  • 28 days' holiday plus bank holidays.
  • Flexible working options.
  • Investment in your learning and personal development.
  • A wide range of benefits.
Why Join Us?

We're an inclusive organization that values diversity and fosters a workplace where all individuals are respected, empowered, and heard. We're committed to making a positive impact in our communities and delivering high-quality services to our customers.



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