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Client Relations Coordinator

2 months ago

Chelmsford, Essex, United Kingdom RSA Full time

Client Relations Coordinator

Overview

At RSA, we prioritize the human aspect of insurance. Our dedicated team members are provided with the resources and opportunities to grow collectively, innovate, and succeed as a cohesive unit. We are currently undergoing a transformative phase, empowering our staff to play a vital role in enhancing our service delivery and developing superior products for our brokers and clients.

As part of the Intact family, we are proud to be part of a larger organization with a significant presence across North America, the UK, and Europe.

Our Vision

We aspire to be the leading provider of Commercial Lines in the UK, a goal underscored by our recent strategic acquisitions, which enable us to leverage our combined financial resources and ensure our employees benefit from our enhanced capabilities.

Position Summary

We are seeking a Client Relations Coordinator to join our dynamic team on a hybrid working arrangement.

Key Responsibilities

In this role, you will become part of a well-established global team that encompasses a variety of commercial lines, including Marine, Casualty, Professional Indemnity, Property, Real Estate, and Construction & Engineering.

Your duties will involve:

  • Policy management and administration
  • Processing and supporting designated cases to achieve business development and retention objectives
  • Utilizing your strong communication skills to collaborate effectively with other client services and trading teams to deliver exceptional service

Candidate Profile

Strong communication abilities are essential, along with a genuine commitment to assisting our clients. The capacity to listen attentively and discern their needs, while providing optimal solutions with professionalism and empathy, is crucial.

Your approach to client interactions is more significant than your prior experience. However, a background in delivering excellent customer service, coupled with the ability to think critically and prioritize the client’s perspective, will position you for success at RSA.

Benefits

At RSA, we place our employees at the forefront. We have embraced hybrid working as a standard practice, promoting a healthier work/life balance and a flexible working environment. In addition, we offer a comprehensive benefits package, including pension contributions of up to 11%, ensuring your well-being now and in the future.

You will have numerous opportunities for continuous professional development, alongside a diverse and passionate community of industry experts. You will be empowered to excel, produce your best work, and make a significant impact. Our employee promise enables you to shape the future, collaborate effectively, and grow with us.