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Aftersales Service Technician

2 months ago

Watford, Hertfordshire, United Kingdom Veolia Water Technologies Full time
Job Title: Aftersales Service Engineer

Veolia Water Technologies, a global leader in water treatment, is seeking a skilled Aftersales Service Engineer to join our team. As a key member of our field-based team, you will provide on-site corrective/preventative maintenance and technical support to our clients.

Key Responsibilities:
  1. Ensure compliance with company and client health and safety policies.
  2. Provide exceptional customer service, maintaining a professional image at all times.
  3. Develop a flexible approach to meet customer needs and adapt to changing working hours.
  4. Timely reporting of progress and delays to the Service Manager.
  5. Complete and submit risk assessments, work reports, and activity reports in a timely manner.
  6. Identify opportunities to improve client systems and provide quotations for upgrades and refurbishment work.
  7. Regularly update the line manager on any issues impacting the company financially, reputationally, or operationally.
  8. Carry out commissioning work on standard equipment.
Requirements:
  1. NVQ or higher in Mechanical, Electrical, or Chemical Engineering (ideal but not essential).
  2. GCSE or equivalent in English and Maths.
  3. A full UK driving license is required.
  4. Experience in the water industry is an advantage but not essential.
  5. Knowledge of the Healthcare and Scientific market is desirable.
  6. Previous experience as a Service Engineer or in a Technical Support role is an advantage.

We offer a competitive salary, company vehicle, fuel card, overtime, and on-call payments, as well as a comprehensive benefits package, including 25 days annual leave, a market-leading pension, and share scheme. We are committed to diversity and inclusion, providing a welcoming and inclusive work environment for all employees.